Position: Sales person in telecommunication accessories department of the store. Responsible and communicative approach to my job improved my sale skills more than ever. As a person talking in several languages and who knows several cultural differences I was able to find a common topic with even foreigners in Dubai and fulfilled my abilities in correct conversation with costumers.

My core responsibilities and activities are: In general, I am responsible to deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty. In particular: • Welcoming costumers into the store and identifying their needs through asking questions, recommend and demonstrate appropriate products; link sales offering other products, advise customers about promotions in store; • Providing professional till point service, close sale; • Following up with regular customers, dealing professionally with customer complaints; • Maintaining store’s merchandising and housekeeping standards; • Maintaining daily stock checking procedure, report to store executives and complete stock orders on time; • Complying with all company policies and procedures; • Building and maintaining good relationship with customers;

• Рекомендация, выбор, и помощь в зависимости от потребностей заказчика и желаний. • Обзор, оценка, определить, расследовать и разрешать жалобы клиентов, предоставляя персональное внимание клиентам, обеспечить высокий уровень удовлетворенности • Ответы на вопросы, касающиеся магазина и его качества продукции и преимущества • Описание товара, использование и уход продукта для клиентов • Организация и контроль магазина для стимулирования продаж. Ведение всех соответствующих записей и документов

• Управление магазином; • Обеспечение высокого стандарта качества обслуживания клиентов и разрешения жалоб заказчиков; • Ответственный за денежные средства и банковские записи; • Создание и поддержание хороших отношений с клиентами; • Координация дисплей продукции и размещение товаров в магазине;

World Languages and International